Frequently Asked Questions

Even for professionals familiar with investing the number of technical terms and tax issues can be confusing. Below we aim to build a resource of frequently asked questions to help demystify the jargon and inform you about our products and the options available to you to save tax efficiently.

Please note these questions and answers are intended to be of a generic nature. If you have specific questions relating to your own personal circumstances you should consult a financial adviser.

ISA Questions

Yes. If you have money saved in an ISA from a previous tax year you can transfer some or all of the money from that ISA to the Fundsmith Equity Fund ISA without this affecting your annual ISA investment allowance. Please click here to open the appropriate application form.

 

You can transfer a cash ISA to another cash ISA with a different provider. You can do the same with stocks and shares ISAs

You can also transfer a cash ISA to a stocks and shares ISA or vice versa.

If you want to transfer money you’ve invested in an ISA this current year, you must transfer all of it.

For previous years, you can choose to transfer all or part of your savings.

 

Yes. If you have money saved in an ISA from a previous tax year you can transfer some or all of the money from a cash ISA to a stocks and shares ISA without this affecting your annual ISA investment allowance. Please click here to open the appropriate application form.

Money saved in the current tax year:

  • savers are able to transfer money saved in the current tax year from a cash ISA to a stocks and shares ISA, but they must transfer the whole amount saved in that tax year in that cash ISA up to the day of the transfer
  • the money transferred is then treated as if it had been invested directly into the stocks and shares ISA in that tax year; the saver is then still able to save or invest the remainder of their annual ISA investment limit in that tax year, including up to the maximum permitted amount in a cash ISA

To invest in an ISA you must be:

  • a UK resident or a Crown employee, such as a diplomat or member of the armed forces, who is working overseas but paid by the government or the husband, wife or civil partner of a Crown employee
  • 16 or over for a cash ISA
  • 18 or over for a stocks and shares ISA

An ISA must be in your name alone; you can't have a joint ISA.

 

Pension Questions

Yes. Many pension providers, especially those offering self invested personal pensions (SIPP), offer the ability to invest in a wide choice of funds including the Fundsmith Equity Fund. In most cases this should be a straightforward request.                          

Fund Distributors

Fundsmith has been working hard to develop partnerships with the UK's leading Life and Pensions providers and Fund Supermarkets and Wrap Platforms to allow investors to purchase the Fundsmith Equity Fund through these providers.

The present list of providers is shown in the logos at the bottom of these webpages. We will be adding to this list and will update it accordingly.

Junior ISA

The Junior ISA is a tax-free savings account for children. However, unlike the Child Trust Fund account (which has been closed to children born on or after 3 January 2011), the government will not make any payments into the new accounts.

The key features of the Junior ISA are:

  • children living in the UK who do not have a Child Trust Fund account will be able to have a Junior ISA
  • people will be able to put money into a cash account or ‘stocks and shares’ account
  • each child will be able to have one cash and one ‘stocks and shares’ Junior ISA at any one time
  • there will be a total yearly limit for all payments into these accounts (more information can be found here)
  • accounts will become ISAs when the child is 18

As with Child Trust Funds, the following will apply to Junior ISAs:

  • the accounts will belong to the child and they are not able to get the money out until they are 18
  • the child can become responsible for the account when they are 16
  • any money the accounts make will be tax free
  • a range of banks, building societies, credit unions, friendly societies and stock brokers will offer Junior ISA accounts

The Fundsmith Junior ISA will be available from the 1st November 2011 by postal applications. Please download an application from the Documentation section of this website. Telephone applications will also be available in due course.

General Questions

Microsoft Outlook 2003
  1. Open the email message from the sender you want to add to your address book.
  2. Right-click Click here to download images in the gray bar at the top of the message.
  3. Click Add Sender to Senders Safe List to finish.
Outlook 2007
  1. Right-click on the email you received (in the list of emails).
  2. Click Junk E-mail.
  3. Click Add Sender to Safe Senders List to finish.​
Outlook 2010
  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter [noreply@fundsmith.co.uk] and additional information if you wish.
  7. Click OK to finish.​
Gmail
  1. Open an email from the sender that you want to whitelist.
  2. Click on the little down-pointing-triangle-arrow next to “reply.”
  3. Click Add noreply@fundsmith.co.uk to contacts list to finish.
Windows Live Hotmail
  1. Open an email from the sender that you want to whitelist.
  2. Click add to contacts next to [wlemail] to finish.​
Yahoo! Mail
  1. Open the email message from the sender you want to add to your address book.
  2. Click Add to contacts next to noreply@fundsmith.co.uk.
  3. On the Add Contact popup, add additional information if needed.
  4. Click Save to finish.
Mac Mail
  1. Click Address Book.
  2. Click File.
  3. Click New Card.
  4. Enter noreply@fundsmith.co.uk and additional information if you wish.
  5. Click Edit to finish.
AOL Mail
  1. Click Contacts in the right toolbar.
  2. Click Add Contact.
  3. Enter noreply@fundsmith.co.uk and additional information if you wish.
  4. Click Add Contact button in the popup to finish.
Mozilla Thunderbird for PC
  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter [wlemail] and additional information if you wish.
  5. Click OK to finish.​
Mozilla Thunderbird for Mac
  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter noreply@fundsmith.co.uk  and additional information if you wish.
  5. Click OK to finish.
Apple Mail
  1. Click noreply@fundsmith.co.uk in the header of the message you’re viewing.
  2. Click Add to finish.
Android devices – Samsung, Google Nexus, others
  1. In the default email client, touch the picture of the sender.
  2. Click OK to add to contacts.
iOS devices – iPad, iPhone, iPod Touch
  1. On any message, tap the sender and add to either a new contact or an existing contact.

Some providers such as Virgin drop falsely detected spam emails before delivering to users by default.
For such providers users may have to go into the provider’s webmail settings to change defaults.

To change your address, please either contact us on 0330 123 1815 (+44 1268 448659) or complete the Change of Address Form here

In order to satisfy the Anti-Money Laundering requirements, we need you to provide one document from each of the below lists (Section one and Section two) 

Please note that this list is not exhaustive, and other documents may be considered acceptable on a case by case basis. If you are unsure on the suitability of your documents, please contact us first to check.

SECTION ONE: Evidence of Personal Identity

  • Current signed passport
  • Current signed UK/EEA photo-card driving license, or blue disabled driver’s pass
  • Current full UK driving license (old version), provisional licenses are not accepted.
  • Recent evidence of entitlement to a state or local authority funded benefit, including benefit and council tax benefit or state pension. (dated within the last year)
  • HMRS tax notification. (dated within the last year) Please note that P45 and P60 documents are not acceptable
  • Shotgun license
  • Residence permit issued by the home Office to EU nationals
  • EEA member state identity card
  • Northern Ireland voter’s card
  • Self-employed registration cards for individuals and partnerships in the construction industry: CIS3 (partner); CIS4(P); CIS4(T); CIS5; CIS6

SECTION TWO: Evidence of address

  • Local authority tax bill (valid for current year)
  • Current signed UK/EEA photo-card driving license, or blue disabled driver’s pass
  • Current full UK driving license (old version), provisional licenses are not accepted.
  • Solicitor’s letter confirming house purchase or land registry confirmation
  • Local council rent card or tenancy agreement
  • Recent evidence of entitlement to state or local authority funded benefit, including benefit and council tax benefit or state pension. (dated within the last year)
  • Original utility bill no older than 3 months (not including mobile phone bill) or a certificate from supplier of utilities confirming the arrangement to pay for the services on pre-payment terms
  • HMRC correspondence addressed to the applicant at the stated address (dated within the last year)
  • EEA member state identity card
  • Northern Ireland voter’s card
  • Recent system generated letters from regulated financial firms

All documents must be certified, so please arrange to have them certified by a professional before sending to us.

Fundsmith Equity Fund – Complaints Handling Process Summary

If you have a complaint we will do our best to resolve the issue as quickly as possible.  We will consider your complaint carefully, investigate it impartially and are committed to treating you fairly and reasonably.

How to Complain

If you have a complaint please contact us by phone, email or letter using the details below:

Fundsmith LLP
PO Box 10846,
Chelmsford
Essex
CM99 2BW
Phone: 0330 123 1815.
Email: enquiries@fundsmith.co.uk.

Please note that telephone conversations may be recorded.  Copies of telephone recordings and communications are available on request for a period of 5 years and, where requested by the FCA, for a period of up to 7 years.

Summary of the Complaints Handling Process

All complaints are recorded and then independently assessed and investigated by specialist staff with appropriate experience who have not been directly involved in the subject matter of the complaint.  You will be kept informed of progress throughout the process.

Wherever possible we will seek to investigate and resolve the complaint promptly.  Where the complaint is resolved within 3 business days of its receipt, we will send you a Summary Resolution Communication explaining how the complaint has been resolved and providing information on your rights to refer the matter to the Financial Ombudsman Service if you remain dissatisfied.

If it will take longer to resolve your complaint, we will provide you with an acknowledgement letter within 5 business days of receipt of your complaint.  We will keep you informed of progress and may ask you to provide further information to assist us in the investigation of the complaint.  We try to resolve all complaints within 8 weeks but if this is not possible we will write to you to explain the delay and when we expect to be able to complete the investigation.  Once our investigation is complete we will send you a Final Resolution Letter.  This will set out our assessment of the complaint and our response to it, including any remedial action or offer of redress where this is appropriate.  We will also provide you with information on your rights to refer the matter to the Financial Ombudsman Service if you remain dissatisfied.

The Financial Ombudsman Service is a free and independent service for resolving disputes between eligible customers and financial services institutions. 

Financial Ombudsman Service:

Telephone: 08000 234 567 or 0300 1239 123

complaint.info@financial-ombudsman.org.uk

Financial Ombudsman
South Quay Plaza
183 Marsh Wall
London E14 9SR

If you acquired your investment via the online dealing facility on our website, you may also lodge a complaint through the EU Commission's Online Dispute Resolution portal at: https://ec.europa.eu/consumers/odr/main/?event=main.home.show

When logged in to your My Account section of Fundsmith.co.uk, you can easily withdraw funds, invest more funds, or even switch your money from an existing non ISA account into an ISA.

  • Redeeming funds – To redeem your funds, simply log in to the My Account section, click on the ‘trade’ option, and select ‘redeem’ in the drop down menu. You can select either an amount or a percentage, and assuming the account is in good order this will be processed at the next available midday valuation price. The settlement period for withdrawals is T+4 (the date of the deal being valued plus four working days). Additional signed confirmation may be required if you do not currently have bank account details registered with us on the system, so please feel free to call us and check this before you place a deal.
  • Investing more – If you are an existing holder and you wish to invest more funds, while logged in you should click on the red banner near the top of the screen labelled ‘Invest More’. From here, you can select the specific account number you wish to invest into, the share class, and the amount. Please ensure you are using the drop down menus directly underneath the heading ‘Top up your existing investments’ to ensure you do not accidently open a new product or account.
  • Switching funds – Fundsmith also allows you to switch your funds from an unwrapped account into an ISA account online, to save the hassle of completing forms. In order to do this you must already have both a non-ISA and ISA account, so you will not see the option to switch if you do not have both products. To make a switch, navigate to the ‘trade’ section, and in the drop down menu you will see the option ‘Switch to ISA’.

    Use the drop downs and select the amount or percentage you would like to switch and then press continue. Please note that this is classified as a redemption of the non ISA account, and then a purchase of the ISA, therefore it will be subject to market fluctuations!